| Within 24 hours of placing a booking online | Full refund |
| 14+ days before the pickup or delivery date | Refund (less $25 cancellation fee) or full credit note |
| 0–13 days before the pickup or delivery date | Full credit note (no refunds available) |
If your event is postponed, you may reschedule (at no extra charge) or a credit note will be issued to the full value of the booking (valid for 24 months).
In the event that the equipment you have booked is not available and we are unable to recommend a suitable substitute we will of course cancel your booking for a full refund.
Refunds are not issued in cases where a customer fails to pick up or receive delivery of their booking.
Note: credit notes are not exchangeable for refunds or cash.